Legal

Políticas y reglas

Last Revised: 16.08.2025

1. Introduction

1.1 Overview of Commercin.com

Comercio.com serves as an advanced and dynamic business-to-business (B2B) online platform that facilitates cross-border trade, exhibitions, y partnerships between companies primarily focused on Russia and Africa. Our platform enables businesses to expand their reach, connect with potential buyers and suppliers, engage in international trade shows, and explore a variety of services that enhance their global business operations.

By using Comercio.com, users can leverage numerous resources to facilitate the growth of their businesses in a secure, regulated, and efficient manner. Comercio.com hosts exhibitions, trade fairs, business matchmaking, and tailored solutions for logistics, sales and marketing, aiming to become the leading bridge for companies involved in trade between Russia and Africa. Through these services, we offer high-value networking and commercial opportunities that empower businesses to make meaningful connections and drive business forward.

This Políticas y reglas document (hereafter referred to as the “Agreement”) outlines the conditions of use for Comercio.com. By accessing and utilizing the platform, users agree to abide by the terms set forth, which govern their interactions with the platform.

1.2 Purpose of This Agreement

The purpose of this Políticas y reglas document is to establish clear, enforceable guidelines regarding:

User conduct and responsibilities while using the platform.
Legal compliance and adherence to international trade regulations.
Intellectual property protection to safeguard content.
Privacy and data protection policies to ensure GDPR compliance.
Transaction processes for buyers and sellers.
Terms of service governing participation in Comercio.com exhibitions and events.
Clear protocols for dispute resolution and force majeure circumstances that may arise.

The Agreement ensures that Comercio.com operates with transparency, accountability, and efficiency, and that users have a clear understanding of their rights, obligations, and remedies.

1.3 Scope of This Agreement

This Agreement applies to all users of Comercio.com, including but not limited to:

Business Users (Buyers, Sellers, and Exhibitors), who use the platform to connect with potential partners and conduct commercial transactions.
Registered Participants in exhibitions, trade shows, and related events hosted by Comercio.com.
Third-party Service Providers, including payment processors, logistics companies, advertising partners, and other entities offering services through or in connection with Comercio.com.
Platform Administrators, Employees, or Affiliates responsible for the operation, security, and management of Comercio.com.

All users must comply with the terms, conditions, and policies set forth in this document. By registering for, accessing, or using Comercio.com, users accept these policies and agree to be bound by the terms outlined here.

1.4 Policy Updates & Amendments

Comercio.com continuously evaluates its business model, market trends, and global regulatory changes. As a result, we reserve the right to modify these policies at any time. These modifications may include, but are not limited to:

Updates in trade laws, compliance regulations, y consumer protection laws.
Changes to privacy and data protection standards, such as amendments to GDPR or international data protection laws.
Platform enhancements related to technology, user interface, or services offered.

Comercio.com will communicate significant changes through:

Direct notifications to users via email or on-site announcements.
Posting the most recent version of the policies on the platform with a clear “Last Updated” date.
Users will have the option to review and accept the updated policies when accessing the platform after any changes have been made. Continued use of the platform after changes have been posted constitutes implied acceptance of those changes.

1.5 How to Read & Understand These Policies

This Agreement is organized into sections that correspond to specific areas of platform use:

General Terms for platform use.
Account creation and registration policies.
Trading regulations for buyers and sellers.
Exhibitor participation terms for trade shows and events.
Intellectual property protections.
Privacy and data protection guidelines.
Dispute resolution and legal compliance standards.

Each section is designed to offer a clear explanation of how these rules are applied, and the rights and responsibilities of both users and Comercio.com. To ensure complete understanding, it is highly recommended that users read this Agreement in full. The document contains critical information about:

Account responsibilities.
Obligations regarding legal compliance.
Details of acceptable and prohibited activities.
Platform use restrictions.
Terms for dispute resolution.

By agreeing to these terms, users ensure that Comercio.com operates in an ethical, legal, and compliant manner across its entire ecosystem.

2. User Registration & Account Responsibilities

2.1 Eligibility to Use Commercin.com

To participate in the services offered by Comercio.com, users must meet the following eligibility requirements:

Legal Entity Status: Users must be registered as a business entity, corporation, or legal entity with the necessary legal and operational documentation (business license, tax ID, etc.). Individual users who wish to conduct business through the platform must provide proof of their eligibility to engage in commercial activities.
Age Requirement: Users must be at least 18 years old or of legal age in their jurisdiction to form a legally binding agreement with Comercio.com.
Valid Business Information: During registration, users are required to provide:
- Full business name.
- Legal address.
- Registered country.
- Business registration number (or equivalent in their jurisdiction).
- Tax Identification Number (TIN) or VAT registration details for cross-border transactions.

Failure to provide accurate or complete details may result in account suspension or disqualification from using the platform’s services.

2.2 Account Creation & Verification Process

Upon initiating registration, users must:

Provide accurate, truthful, and up-to-date information about their business, including official registration and contact information.
Submit the necessary verification documents to confirm the legitimacy of the business entity, such as:
- Business registration certificate.
- VAT/Tax registration or equivalent.
- Identification documents of the company representative (e.g., a passport, national ID, or official power of attorney if applicable).
After submitting the necessary information and documents, Comercio.com will review and verify the registration. If any information is missing or appears suspicious, users may be asked for additional documents or clarification.
If the registration process is successful, users will receive a confirmation email and will have access to the platform’s features.

2.3 Account Security & User Responsibilities

To ensure a secure and trustworthy experience, Comercio.com urges users to follow these practices:

Create strong passwords: Use a combination of letters, numbers, y special characters to ensure account security. Avoid using easily guessed passwords.
Enable Two-Factor Authentication (2FA): For added security, users are encouraged to enable 2FA on their accounts, which will require a secondary verification code sent to a registered device or email.
Account Access: Only authorized personnel of the registered entity should have access to the account. Comercio.com does not take responsibility for any loss or damage arising from unauthorized access to an account.

In case of suspected unauthorized access or data breaches, users must immediately:

Change their password.
Notify Comercio.com at the earliest so the platform can secure the account.
Cooperate in the investigation and resolution of the matter.

2.4 Account Suspension & Termination

Comercio.com reserves the right to suspend or terminate accounts that are found to be:

In violation of platform policies (e.g., listing prohibited products, fraudulent activity, non-compliance with trade regulations).
Involved in illegal activities, including but not limited to money laundering, fraud, or any other unlawful conduct under local or international laws.
Engaging in misleading business practices or using the platform for activities not consistent with its intended use (e.g., spamming, phishing, or unauthorized solicitation).

If an account is suspended, users will be notified of the reason for suspension and given an opportunity to address the issue. Comercio.com may, at its discretion, provide the right to appeal any suspension or termination.

2.5 User Responsibilities on the Platform

Accuracy of Listings: All businesses must ensure that any product, service, or company details listed on Comercio.com are accurate, current, y truthful. Misleading listings, false advertising, or violations of intellectual property rights are strictly prohibited.
Legal Compliance: Users are responsible for ensuring that their business practices and products comply with all local, regional, y international trade laws, including but not limited to sanctions, import/export laws, y consumer protection regulations.
Communication Standards: All interactions between buyers, sellers, exhibitors, and third-party service providers must be professional, transparent, and ethical. Harassment, offensive language, or discriminatory behavior will result in immediate suspension.

3. Trading Regulations & Transactions

3.1 General Trading Principles

At Comercio.com, we aim to create a secure, fair, and transparent trading environment for businesses involved in international trade. Our platform serves as an intermediary for buyers and sellers to connect, negotiate, and execute transactions. All trading activities conducted through Comercio.com must adhere to the following core principles:

Fair and Transparent Transactions: All users must engage in honest and transparent trading practices. Misrepresentation of goods, services, or business intentions is strictly prohibited.
Legality and Compliance: All transactions must comply with local, international, and industry-specific laws, including customs regulations, trade sanctions, anti-money laundering (AML) laws, and anti-bribery regulations. Users are responsible for ensuring the legality of their transactions before initiating or completing them.
Product Authenticity: Only genuine products and services may be listed on the platform. Counterfeit goods, fake products, or items that infringe on the intellectual property rights of others are prohibited.

3.2 Product Listings

In order to ensure a professional and compliant marketplace, all products listed on Comercio.com must meet specific requirements and guidelines. These include:

Accurate Descriptions: Sellers must provide clear, honest, and accurate descriptions of their products, including any technical specifications, quality certifications, and compliance with regulatory standards.
Photography Standards: Product images should be high-quality, accurate representations of the actual goods, without exaggeration or misleading alterations.
Price Transparency: All prices must be clearly stated and should include applicable taxes, duties, or shipping fees unless otherwise specified. Hidden fees or “bait-and-switch” tactics are strictly prohibited.
Inventory Management: Sellers must maintain up-to-date inventory records, and all listed products must be available for purchase or immediately procurable. False availability claims (e.g., listing items that are out of stock) are prohibited.
Prohibited Items: Sellers must ensure that the goods they are listing comply with the Comercio.com Prohibited Products List, which includes, but is not limited to:
- Counterfeit goods or goods infringing on intellectual property rights.
- Illegal substances, including controlled drugs or chemicals.
- Goods made using child labor or exploitative working conditions.
- Items that violate sanctions or embargoes.

3.3 Buyer Responsibilities

As a buyer on Comercio.com, you are responsible for ensuring that your purchase complies with the following regulations and guidelines:

Due Diligence: Before making a purchase, buyers should verify the legitimacy of the seller and the product through the platform’s review systems, certifications, and background checks where applicable.
Payment Compliance: Buyers must ensure that all payments for transactions are made through the designated secure payment systems provided by Comercio.com or verified third-party processors. Comercio.com does not accept payments through unauthorized channels or in any form that may violate anti-money laundering laws.
Customs and Import Duties: Buyers are responsible for understanding and complying with their country’s customs regulations. This includes paying applicable import duties, taxes, and ensuring that the goods comply with local laws.
Product Inspection: Upon receipt of goods, buyers must conduct an inspection to verify product condition, quantity, and compliance with the order. Any discrepancies should be reported immediately through the platform’s dispute resolution process.

3.4 Payment and Currency

Comercio.com supports secure and compliant payment processes to facilitate international transactions. The following guidelines apply to all payments made through the platform:

Supported Payment Methods: We support a range of secure payment methods, including credit/debit cards, bank transfers, PayPal, and other authorized international payment systems. All payments must be processed through approved channels to ensure the security and integrity of the transaction.
Currency Exchange: Comercio.com allows users to transact in multiple currencies. Currency exchange rates are updated in real-time, and applicable fees for currency conversions will be disclosed at the time of the transaction.
Payment Security: All financial transactions are encrypted and processed using state-of-the-art security measures in compliance with the latest PCI-DSS standards for secure payment transactions. Buyers and sellers are required to ensure that payment information is kept confidential and secure.

3.5 Shipping and Delivery

The timely and accurate delivery of goods is critical to the success of transactions on Comercio.com. Both buyers and sellers must adhere to the following guidelines:

Shipping Agreements: Sellers must specify clear shipping terms, including expected delivery timelines, shipping methods (air, sea, land), and any associated costs (such as handling fees or shipping insurance).
Tracking and Documentation: Sellers must provide tracking numbers and relevant shipping documentation once an item is shipped. Buyers should monitor the delivery progress and promptly report any shipping issues (e.g., delays, damages).
Shipping Insurance: Sellers are encouraged to offer shipping insurance for valuable items. If the buyer opts not to purchase shipping insurance, they assume full responsibility for the goods in case of damage or loss during transit.
Customs Compliance: Sellers must provide accurate customs declarations for international shipments, ensuring that the goods comply with the laws of the importing country. Failure to do so may result in fines, delays, or seizure of the goods.

3.6 Dispute Resolution

Comercio.com provides a formal process for resolving disputes that may arise between buyers and sellers. In case of a dispute, the following procedures will be followed:

Informal Resolution: Before escalating a dispute, users are encouraged to attempt to resolve issues directly through messaging or negotiation.
Platform Mediation: If a resolution cannot be reached, users may submit a dispute for mediation by the Comercio.com team. We will review the case, verify the facts, and assist in finding an equitable solution for both parties.
Refunds and Returns: If the dispute involves faulty goods, incorrect items, or issues that are clearly the fault of the seller, a full refund or devolver may be issued to the buyer.

4. Exhibitions & Event Participation

4.1 Overview of Exhibitions and Events

Comercio.com hosts a variety of exhibitions, trade shows, y business networking events designed to connect businesses across Russia and Africa. These events allow users to showcase their products, services, and capabilities to a broader audience of potential buyers, sellers, and partners. Events may be held in physical venues, as well as virtual formats, to accommodate a diverse range of business needs.

4.2 Types of Exhibitions and Events

We offer several types of events for participants:

Physical Trade Exhibitions: These events are hosted in designated venues (such as exhibition halls, convention centers, or hotel conference rooms) where businesses can physically present their products and engage in face-to-face networking with international buyers and sellers.
Virtual Exhibitions: Virtual events are hosted on the Comercio.com platform and allow users to showcase products, conduct virtual meetings, and network with potential clients and partners through digital booths, presentations, and online messaging.
B2B Networking Events: These events are designed to facilitate direct communication and partnerships between businesses from different sectors. Attendees can schedule one-on-one meetings, exchange business cards, and discuss potential collaborations.
Industry-Specific Conferences: We also host specialized conferences on topics relevant to specific industries (e.g., renewable energy, agriculture, technology, etc.). These conferences often include panel discussions, keynote speakers, and opportunities for businesses to showcase their innovations in front of an industry-focused audience.

4.3 Registration for Exhibitions & Events

To participate in an exhibition or event, users must follow these steps:

Registration Process: Users must complete the registration form on Comercio.com, providing detailed information about their company, products, and the type of event they wish to participate in.
Exhibition Fees: Most exhibitions require an entry fee, which is determined by the event type and the space selected (for physical events) or the virtual booth package (for online events). Fees must be paid in full prior to the event date.
Event Confirmation: Upon successful registration and payment, users will receive an official event confirmation email along with the event schedule, access instructions, and other pertinent information.
Booth Setup & Design: For physical events, exhibitors are provided with guidelines and deadlines for setting up their booths. For virtual events, exhibitors must upload their booth materials, such as product images, videos, brochures, y company profiles.

4.4 Conduct During Exhibitions

To ensure a professional, respectful, and productive environment, all exhibitors and attendees must adhere to the following conduct guidelines:

Respectful Communication: Exhibitors and attendees must engage in polite, respectful, and professional communication at all times. Discrimination, harassment, or unprofessional behavior will not be tolerated.
Presentation Standards: Exhibitors must ensure that their presentations, booth setups, and materials are in compliance with the exhibition guidelines and are appropriate for the event’s audience.
Marketing and Promotion: Exhibitors must avoid engaging in excessive marketing or spammy behaviors (e.g., aggressively soliciting attendees or distributing unsolicited promotional materials outside their designated areas).
Product Demonstrations: Exhibitors are encouraged to demonstrate their products or services, but they must do so in a way that is safe, non-disruptive, y within the scope of the event rules.

4.5 Exhibitor Responsibilities

Exhibitors have the following responsibilities:

Compliance with Regulations: Exhibitors must adhere to all local regulations governing the exhibition, including safety protocols, import/export laws, and customs procedures (for international events).
Product Availability: Exhibitors must ensure that the products displayed at the event are available for purchase or further business discussions. Misleading or out-of-stock items should not be exhibited.
Event Timeliness: Exhibitors must adhere to set-up and tear-down schedules and ensure their booths are staffed during official exhibition hours.

5. Privacy, Data Protection, and GDPR Compliance

5.1 Overview of Data Protection

Comercio.com values the privacy and security of our users’ personal and business data. We are committed to protecting the privacy of individuals using our platform, and to ensure compliance with global data protection laws, including the General Data Protection Regulation (GDPR), which is applicable to businesses operating within the European Union (EU) and European Economic Area (EEA).

Our platform collects, processes, and stores personal and business data in accordance with this privacy policy and ensures the rights of individuals are respected in line with applicable data protection laws. All users of Comercio.com agree to this policy when registering or interacting with the platform.

5.2 Types of Data Collected

To facilitate transactions, user accounts, and communications on the platform, Comercio.com collects the following types of data:

Personal Identification Information:
- Full name
- Address (billing and shipping)
- Email address
- Phone number
- Identification numbers (for business accounts or legal documentation)
Business Information (for business users):
- Company name
- VAT or tax identification number
- Business address
- Business registration documents
- Bank account details for processing payments
Transaction Data:
- Payment information (credit card details, bank account info)
- Billing details
- Transaction history (purchase records, refunds)
Technical Data:
- IP addresses
- Device information
- Cookies and usage data (for website analytics)

The above data is collected for the purposes of user authentication, transaction processing, customer support, and marketing communications.

5.3 Data Processing & Use

Comercio.com processes the data we collect for the following purposes:

Account Management: To create and manage user accounts, facilitate login, and ensure user authentication.
Transaction Facilitation: To process payments, refunds, and facilitate the purchase and sale of goods and services.
Customer Support: To assist users with inquiries, troubleshoot issues, and resolve disputes.
Marketing & Communication: To send promotional materials, newsletters, and updates about events, product offerings, or platform features (users can opt-out of marketing communications at any time).
Legal Compliance: To comply with legal obligations, such as tax reporting, fraud prevention, and adhering to anti-money laundering (AML) and know-your-customer (KYC) regulations.

5.4 GDPR Compliance

As part of our commitment to data privacy and protection, Comercio.com complies with the General Data Protection Regulation (GDPR), which gives users certain rights concerning their personal data. The rights include, but are not limited to:

Right to Access: Users have the right to request access to their personal data and information about how it is processed.
Right to Rectification: Users have the right to correct any inaccurate or incomplete data held by Comercio.com.
Right to Erasure: Users may request the deletion of their personal data, subject to certain legal conditions (such as ongoing transactions or legal obligations).
Right to Restriction of Processing: Users can request the restriction of their data processing in certain circumstances.
Right to Data Portability: Users have the right to request a copy of their personal data in a structured, commonly used format for transfer to another service provider.
Right to Object: Users may object to the processing of their data for marketing purposes or other legitimate interests.

We ensure that data processing is conducted lawfully, transparently, and securely. Comercio.com will never share or sell users’ personal data without explicit consent unless required by law or in the course of facilitating transactions.

5.5 Data Storage and Retention

We store personal and business data for as long as necessary to fulfill the purposes outlined in this privacy policy, or as required by law, including tax and legal obligations. Data retention periods are defined according to the type of data, the nature of the transaction, and the applicable legal requirements.

Transaction Data: Retained for the duration of the user’s account activity, and typically for a period of up to 7 years (for tax, accounting, and audit purposes).
Marketing Data: Retained for as long as a user subscribes to our marketing communications.
Inactive Accounts: Accounts that have been inactive for a period of more than 2 years may have their data anonymized or deleted.

5.6 Security Measures

We implement robust technical and organizational measures to protect personal and business data from unauthorized access, disclosure, alteration, and destruction. These include:

Encryption: All sensitive data, such as payment details and personal information, is encrypted using SSL/TLS protocols.
Firewalls: We deploy state-of-the-art firewalls to prevent unauthorized access to our servers.
Access Control: User accounts are protected by strong authentication mechanisms (e.g., two-factor authentication) to prevent unauthorized access.
Regular Audits: Regular internal and external audits are performed to identify and rectify security vulnerabilities.

Users are also encouraged to keep their account credentials secure and should notify Comercio.com immediately if they suspect any unauthorized access to their accounts.

5.7 Third-Party Data Sharing and Processors

In certain cases, we may share data with third-party service providers that help facilitate our platform’s operations. These may include payment processors, delivery partners, email marketing services, and others. All third-party processors are bound by strict data protection agreements to ensure compliance with privacy and security standards.

We may also disclose personal or business data when required by law or to protect the rights, property, or safety of Comercio.com, our users, or the public.

5.8 Cookies and Tracking Technologies

Comercio.com uses cookies and similar tracking technologies to enhance user experience and analyze site traffic. Cookies are small text files placed on a user’s device to collect data about their browsing behavior, such as:

Session Cookies: Used to keep users logged in during a session.
Analytics Cookies: Used for tracking user interactions with the site for improving the user experience and site functionality.

Users can control cookie preferences through their browser settings, though disabling cookies may limit access to certain site features.

6. Intellectual Property and Copyright

6.1 Ownership of Intellectual Property

All content, materials, and assets on Comercio.com, including but not limited to text, graphics, logos, designs, software, trademarks, and videos, are the intellectual property of Comercio.com or its licensors and are protected by copyright and other intellectual property laws. The platform grants users a limited, non-exclusive, non-transferable license to access and use the platform’s content in accordance with these Terms of Use.

Trademarks: All trademarks, service marks, logos, and trade names displayed on the site are the property of Comercio.com or third-party owners. Users must not use or reproduce these marks without permission.
Copyrighted Content: All content provided on the platform, such as product listings, user-generated materials, and promotional content, is protected by copyright law. Users may not reproduce, distribute, or display this content without the appropriate permissions.

6.2 User-Generated Content

Comercio.com allows users to submit or upload content such as product descriptions, images, videos, and reviews. By submitting such content, users agree to the following:

License Grant: Users grant Comercio.com a non-exclusive, worldwide, royalty-free license to use, display, modify, and distribute their content on the platform.
Ownership: Users retain ownership of their content, but they acknowledge that their content may be used by Comercio.com and others according to the terms of the license granted.
Responsibility for Content: Users are solely responsible for the content they upload, and must ensure that it does not violate the rights of third parties, including intellectual property rights, and that it adheres to platform policies.

6.3 Infringement of Intellectual Property Rights

Comercio.com takes the protection of intellectual property rights very seriously. If a user believes their intellectual property rights have been violated by content on the platform, they may submit a Digital Millennium Copyright Act (DMCA) takedown notice or file a notice of infringement. This notice must include:

Identification of the material being infringed.
A description of the rights claimed to be violated.
A statement affirming that the user has a good-faith belief that the use of the material is not authorized by the rights holder.
Contact information of the user filing the complaint.

Comercio.com will promptly investigate and take appropriate action, which may include removing the infringing content.

6.4 Counterfeit Goods and Copyright Violations

As part of our commitment to intellectual property rights, Comercio.com prohibits the listing or sale of counterfeit goods, replicas, or any other items that infringe on the intellectual property of others. Sellers are required to ensure that the goods they list do not violate the intellectual property rights of third parties. Failure to comply may result in the removal of listings, suspension of accounts, or legal action.

6.5 Licensing of Content and Technology

The software and technology used by Comercio.com to operate the platform are licensed from third-party vendors and developers. Users may not attempt to reverse engineer, decompile, or otherwise use the underlying technology of the platform for any unauthorized purpose.

This expanded version of Chapter 5 (Privacy, Data Protection, and GDPR Compliance) and Chapter 6 (Intellectual Property and Copyright) ensures that users are fully informed of the regulations and expectations related to data privacy, protection, and intellectual property rights when using Comercio.com.

7. User Responsibilities and Prohibited Conduct

7.1 General Responsibilities

Users of Comercio.com are expected to act responsibly, ethically, and legally when using our platform. This includes, but is not limited to:

Accurate Information: Users must provide accurate, up-to-date information during account registration and ensure their details are kept current. False or misleading information may lead to account suspension or termination.
Compliance with Laws: Users must comply with all applicable local, national, and international laws when using the platform, including laws related to commerce, intellectual property, data protection, and online behavior.
Secure Account Management: Users are responsible for maintaining the confidentiality of their account credentials, including usernames, passwords, and other security information. They must immediately notify Comercio.com of any unauthorized access or security breaches.

7.2 Prohibited Activities

To maintain the integrity of the platform and ensure a safe and fair environment for all users, the following activities are strictly prohibited:

Illegal Activities: Engaging in activities that violate local, national, or international law, such as fraud, money laundering, or any unlawful trade of goods or services.
Harmful Content: Uploading, sharing, or distributing content that is offensive, defamatory, discriminatory, or harassing to others. This includes hate speech, pornography, and content promoting violence.
Spam and Unsolicited Communications: Sending unsolicited marketing messages, spamming, or promoting unauthorized third-party services or products.
Impersonation: Impersonating other users, businesses, or individuals, including using fraudulent account information or misrepresenting affiliations with third parties.
Circumventing Platform Policies: Engaging in any activity designed to circumvent or bypass Comercio.com‘s rules, security measures, or data protection policies.

7.3 Account Suspension and Termination

In the event that a user violates any of the platform’s terms or engages in prohibited conduct, Comercio.com reserves the right to take the following actions:

Account Suspension: Temporarily restricting a user’s access to their account or certain platform features while the violation is being investigated.
Account Termination: Permanent suspension of a user’s account, including removal of their listings and content, following serious or repeated violations.
Legal Action: Pursuing legal remedies, including civil or criminal action, in cases of significant harm to the platform, other users, or third parties.

8. Transaction Policies

8.1 Creating Transactions

Users may engage in transactions involving the sale and purchase of goods and services on Comercio.com. All transactions are subject to the following guidelines:

Product Listings: Sellers must provide accurate and complete product descriptions, including specifications, pricing, and availability. Products must comply with all applicable laws, including safety and labeling requirements.
Purchase Process: Buyers can place orders via the platform and are expected to follow the purchasing process outlined on the website. Payment is made at the point of purchase and is processed securely through our third-party payment gateways.

8.2 Payment and Fees

Payments for transactions on Comercio.com are processed via secure payment methods, including credit cards, bank transfers, and other online payment systems. Buyers must ensure sufficient funds are available for payment at the time of purchase. The following payment-related policies apply:

Transaction Fees: A small transaction fee may be charged to buyers and/or sellers, which is detailed in the service agreement or terms of sale.
Payment Delays: Users must allow for reasonable processing time for payments. Delays in processing due to bank or third-party system failures are beyond our control.
Reembolsos y disputas: In the event of a transaction dispute, users are encouraged to communicate directly through the platform’s support features. If the issue cannot be resolved amicably, Comercio.com will act as a mediator to facilitate a fair resolution, including offering refunds or reversing transactions, where applicable.

8.3 Delivery and Shipping

Sellers are responsible for delivering the purchased goods in a timely and professional manner. They must adhere to the following:

Shipping Policy: Clearly define shipping fees, delivery timelines, and available delivery methods within each product listing.
Packaging Standards: Goods must be packaged securely to prevent damage during transit.
Tracking Information: Sellers must provide buyers with tracking information once an order has been shipped, whenever applicable.
Customs and Import Regulations: Sellers are responsible for ensuring that goods comply with customs regulations when shipping internationally, including applicable duties and taxes.
Delivery Delays: In the case of delays due to circumstances outside the seller’s control, such as weather or customs issues, sellers must notify the buyer promptly.

8.4 Cancellation and Returns

Both buyers and sellers must adhere to the following cancellation and return policies:

Cancellation: Orders may be canceled if requested within a certain time period before shipment. Sellers must process cancellations promptly, and buyers must be refunded as per the terms of the sale.
Return Policies: Sellers must provide clear and concise return policies for their products, outlining acceptable conditions for returns (e.g., unopened items, damaged goods). Returns must be processed within a reasonable timeframe.

9. Dispute Resolution and Limitation of Liability

9.1 Dispute Resolution Process

In the event of a dispute between a buyer and a seller, Comercio.com provides a structured process to mediate and resolve issues:

Initial Contact: Buyers and sellers are encouraged to resolve disputes directly through the platform’s messaging system. Communication should be courteous, clear, and professional.
Mediation: If direct communication does not lead to a resolution, users may request Comercio.com’s mediation service. A neutral representative will review the issue and propose a fair resolution.
Arbitration: If the dispute cannot be resolved through mediation, it may be escalated to arbitration under applicable laws. The decision made by the arbitrator is final and binding.

9.2 Limitation of Liability

To the fullest extent permitted by applicable law, Comercio.com and its affiliates, officers, employees, or agents will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of:

Platform Usage: Any interruption, error, or unavailability of the platform or its services.
Transactions: Issues related to the completion or delivery of transactions, including damages incurred from the purchase or sale of products or services.
User Content: Content posted by users that infringes on the rights of others or leads to legal actions.

The total liability of Comercio.com for any claim arising under these terms will not exceed the amount paid by the user for services or products purchased through the platform in the 12 months prior to the incident.

10. Governing Law, Jurisdiction, and Miscellaneous Provisions

10.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the …………… (if the company is incorporated there). If applicable, the laws of the user’s country of residence may also apply, particularly in cases of disputes involving consumer protection.

10.2 Jurisdiction

Any disputes arising from these Terms of Service or the use of Comercio.com shall be subject to the exclusive jurisdiction of the courts located in ……………., unless otherwise specified by applicable consumer protection laws, which may permit dispute resolution in the user’s home jurisdiction.

10.3 Force Majeure

Comercio.com will not be liable for any failure or delay in performance of its obligations under these Terms of Service if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, storms)
War, terrorism, or civil unrest
Government actions or changes in law
Technical failures (such as network outages or server downtime)
Labor disputes or strikes

If a force majeure event occurs, Comercio.com will notify affected users and take reasonable steps to mitigate the impact. Performance delays caused by force majeure events are excused for the duration of the event.

10.4 Entire Agreement

These Terms of Service, together with any additional policies or agreements provided by Comercio.com, represent the entire agreement between the platform and its users. If any provision of these terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

10.5 Modifications to the Terms

Comercio.com reserves the right to modify these Terms of Service at any time. Any changes will be communicated to users through email or notification on the platform. Users are responsible for reviewing the updated terms regularly. Continued use of the platform after modifications signifies agreement to the new terms.