{"id":16186,"date":"2022-09-16T06:58:47","date_gmt":"2022-09-16T06:58:47","guid":{"rendered":"https:\/\/motta.uix.store\/?page_id=16186"},"modified":"2026-01-04T11:42:59","modified_gmt":"2026-01-04T11:42:59","slug":"help-center","status":"publish","type":"page","link":"https:\/\/commercin.com\/en\/help-center\/","title":{"rendered":"Help Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16186\" class=\"elementor elementor-16186\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-54ae85f elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"54ae85f\" data-element_type=\"section\" data-e-type=\"section\" 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data-slug=\"equipment-for-energy-management-and-efficiency\">Equipment for Energy Management and Efficiency<\/a><\/li><li><a href=\"https:\/\/commercin.com\/en\/product-category\/equipment-for-energy-production\/\" data-slug=\"equipment-for-energy-production\">Equipment for Energy Production<\/a><\/li><li><a href=\"https:\/\/commercin.com\/en\/product-category\/equipment-for-renewable-energy\/\" data-slug=\"equipment-for-renewable-energy\">Equipment for Renewable Energy<\/a><\/li><li><a href=\"https:\/\/commercin.com\/en\/product-category\/equipment-for-thermal-energy-production-and-management\/\" data-slug=\"equipment-for-thermal-energy-production-and-management\">Equipment for Thermal Energy Production and Management<\/a><\/li><li><a href=\"https:\/\/commercin.com\/en\/product-category\/equipment-for-wood-panel-manufacturing\/\" data-slug=\"equipment-for-wood-panel-manufacturing\">Equipment for Wood Panel Manufacturing<\/a><\/li><li><a 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elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"3c0b7674\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-257d627e\" data-id=\"257d627e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b475662 elementor-widget elementor-widget-motta-articles-grid\" data-id=\"6b475662\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;source&quot;:&quot;custom&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" 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href=\"https:\/\/commercin.com\/en\/help-category\/orders-purchases\/\" class=\"motta-articles-grid__name\">Orders &amp; Purchases<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/cancel-an-order\/\">Cancel an order<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/track-a-package\/\">Track a package<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/shop-with-an-expert\/\">Shop with an expert<\/a><\/li><\/ul><a href=\"https:\/\/commercin.com\/en\/help-category\/orders-purchases\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div 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href=\"https:\/\/commercin.com\/en\/help-article\/manage-your-account\/\">Manage your account<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/account-settings\/\">Account Settings<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/help-with-password\/\">Help with password<\/a><\/li><\/ul><a href=\"https:\/\/commercin.com\/en\/help-category\/account\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewBox=\"0 0 32 32\"><path d=\"M16 1c-8.27 0-15 6.73-15 15s6.73 15 15 15 15-6.73 15-15c0-8.27-6.73-15-15-15zM16 29c-7.17 0-13-5.83-13-13s5.83-13 13-13 13 5.83 13 13-5.83 13-13 13z\"><\/path><path d=\"M16.67 15.040h-2.98l2.57-2.57-1.18-1.18-4.59 4.59 4.59 4.59 1.18-1.18-2.58-2.58h2.99c1.75 0 3.17 1.42 3.17 3.17v0.83h1.67v-0.83c0-2.67-2.17-4.84-4.84-4.84z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/commercin.com\/en\/help-category\/returns-refunds\/\" class=\"motta-articles-grid__name\">Returns &amp; Refunds<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/i-would-like-to-return-my-order\/\">I would like to return my order<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/what-if-my-order-is-damaged\/\">What if my order is damaged?<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/how-do-i-cancel-an-order\/\">How do I cancel an order?<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/ive-received-a-faulty-damaged-item\/\">I've received a faulty\/damaged item<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/how-will-i-be-refunded\/\">How will I be refunded?<\/a><\/li><\/ul><a href=\"https:\/\/commercin.com\/en\/help-category\/returns-refunds\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewBox=\"0 0 32 32\"><path d=\"M9.43 7.83c0.53 0 1.050 0.11 1.54 0.32l5.59 2.42c0.97 0.42 1.99 0.63 3.030 0.63 1.54 0 3.030-0.47 4.32-1.35l2.24-1.55c0.3-0.21 0.69-0.32 1.1-0.32 0.54 0 1.060 0.2 1.34 0.53 0.32 0.38 0.47 0.87 0.4 1.36-0.060 0.49-0.33 0.93-0.74 1.21l-18.050 12.45c-0.6 0.41-1.3 0.63-2.020 0.63-0.22 0-0.44-0.020-0.66-0.060-0.94-0.17-1.75-0.7-2.3-1.49l-1.36-1.97c0.24-0.070 0.5-0.1 0.75-0.1 0.24 0 0.48 0.030 0.71 0.090 0.4 0.1 0.81 0.16 1.22 0.16 0.97 0 1.91-0.29 2.72-0.85l5.89-4.060-1.51-1.69-5.47-6.14c0.4-0.14 0.83-0.22 1.26-0.22zM9.43 5.83c-1.17 0-2.32 0.35-3.32 1.040l-1.030 0.71 7.080 7.94-4.020 2.78c-0.47 0.32-1.030 0.49-1.59 0.49-0.24 0-0.48-0.030-0.71-0.090-0.4-0.11-0.81-0.16-1.22-0.16-0.96 0-1.91 0.29-2.71 0.85l-0.91 0.62 2.58 3.74c0.85 1.23 2.12 2.050 3.58 2.32 0.34 0.060 0.68 0.090 1.020 0.090 1.12 0 2.21-0.34 3.15-0.99l18.050-12.44c0.87-0.6 1.45-1.54 1.59-2.59s-0.18-2.11-0.86-2.92c-0.69-0.81-1.77-1.24-2.86-1.24-0.78 0-1.57 0.22-2.23 0.67l-2.24 1.55c-0.96 0.66-2.060 1-3.18 1-0.76 0-1.52-0.15-2.24-0.47l-5.59-2.42c-0.76-0.32-1.56-0.48-2.34-0.48v0z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/commercin.com\/en\/help-category\/shipping-tracking\/\" class=\"motta-articles-grid__name\">Shipping &amp; Tracking<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/delivery-date-options-for-buyers\/\">Delivery date options for buyers<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/shipping-rates-for-buyers\/\">Shipping rates for buyers<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/tracking-your-item\/\">Tracking your item<\/a><\/li><\/ul><a href=\"https:\/\/commercin.com\/en\/help-category\/shipping-tracking\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewBox=\"0 0 32 32\"><path d=\"M28 4h-24c-2.21 0-4 1.79-4 4v16c0 2.21 1.79 4 4 4h24c2.21 0 4-1.79 4-4v-16c0-2.21-1.79-4-4-4zM2 12h28v2h-28v-2zM30 24c0 1.1-0.9 2-2 2h-24c-1.1 0-2-0.9-2-2v-8h28v8zM2 10v-2c0-1.1 0.9-2 2-2h24c1.1 0 2 0.9 2 2v2h-28z\"><\/path><path d=\"M7.5 22c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><path d=\"M12.5 22c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/commercin.com\/en\/help-category\/fees-billing\/\" class=\"motta-articles-grid__name\">Fees &amp; billing<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/refunds-and-disputes\/\">Refunds and Disputes<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/getting-paid\/\">Getting Paid<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/fees-and-reporting\/\">Fees and Reporting<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/getting-started\/\">Getting Started<\/a><\/li><\/ul><a href=\"https:\/\/commercin.com\/en\/help-category\/fees-billing\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div><div class=\"motta-articles-grid__item col-flex-md-4 col-flex-sm-6 col-flex-xs-12\"><div class=\"motta-articles-grid__wrapper\"><div class=\"motta-articles-grid__icon-box\"><span class=\"motta-svg-icon motta-articles-grid__icon\"><svg viewBox=\"0 0 32 32\"><path d=\"M16 1c-8.27 0-15 6.73-15 15s6.73 15 15 15 15-6.73 15-15c0-8.27-6.73-15-15-15zM16 29c-7.17 0-13-5.83-13-13s5.83-13 13-13 13 5.83 13 13-5.83 13-13 13z\"><\/path><path d=\"M11.5 16c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><path d=\"M17.5 16c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><path d=\"M23.5 16c0 0.828-0.672 1.5-1.5 1.5s-1.5-0.672-1.5-1.5c0-0.828 0.672-1.5 1.5-1.5s1.5 0.672 1.5 1.5z\"><\/path><\/svg><\/span><\/div><div class=\"motta-articles-grid__category\"><a href=\"https:\/\/commercin.com\/en\/help-category\/other\/\" class=\"motta-articles-grid__name\">Other<\/a><\/div><ul class=\"motta-articles-grid__list\"><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/trade-in\/\">Trade-In<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/gift-cards\/\">Gift Cards<\/a><\/li><li class=\"motta-articles-grid__list-item\"><a href=\"https:\/\/commercin.com\/en\/help-article\/getting-receipt-copies\/\">Getting Receipt Copies<\/a><\/li><\/ul><a href=\"https:\/\/commercin.com\/en\/help-category\/other\/\" class=\"motta-button motta-button--view-more motta-button-primary motta-button--subtle motta-button--color-black motta-button--small\"><span class=\"motta-button__text\">View More<\/span><\/a><\/div><\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>How may we assist you today? Our support specialists are standing by to assist you. Select Categories Uncategorized Accessories and Consumables for the Plastic Industry Accessories and Spare Parts Accessories for Woodworking Machines Agricultural Machinery Agricultural Product Processing Agricultural Storage Systems Agrochemical Products Air Transport Automation and Robotics Equipment Beauty &amp; Health Cables and Electrical [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16186","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/commercin.com\/en\/wp-json\/wp\/v2\/pages\/16186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/commercin.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/commercin.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/commercin.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/commercin.com\/en\/wp-json\/wp\/v2\/comments?post=16186"}],"version-history":[{"count":9,"href":"https:\/\/commercin.com\/en\/wp-json\/wp\/v2\/pages\/16186\/revisions"}],"predecessor-version":[{"id":23405,"href":"https:\/\/commercin.com\/en\/wp-json\/wp\/v2\/pages\/16186\/revisions\/23405"}],"wp:attachment":[{"href":"https:\/\/commercin.com\/en\/wp-json\/wp\/v2\/media?parent=16186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}