{"id":4350,"date":"2022-04-13T08:41:53","date_gmt":"2022-04-13T08:41:53","guid":{"rendered":"https:\/\/demo3.drfuri.com\/motta\/?page_id=4350"},"modified":"2022-04-13T08:41:53","modified_gmt":"2022-04-13T08:41:53","slug":"faq-v2","status":"publish","type":"page","link":"https:\/\/commercin.com\/fr\/faq-v2\/","title":{"rendered":"FAQ v2"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4350\" class=\"elementor elementor-4350\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33780ff4 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"33780ff4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f9a38c7\" data-id=\"5f9a38c7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e57391a elementor-widget elementor-widget-motta-heading\" data-id=\"3e57391a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tQuestions fr\u00e9quemment pos\u00e9es<br>questions\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b7e2ed elementor-widget elementor-widget-motta-heading\" data-id=\"9b7e2ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tVous avez des questions ? Nous avons les r\u00e9ponses !\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-59ef8020 elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"59ef8020\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1a2713eb\" data-id=\"1a2713eb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2e12d145 elementor-widget elementor-widget-motta-accordion\" data-id=\"2e12d145\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7721\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-7721\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7721\">O\u00f9 en est ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7721\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7721\"><p>En fonction de l'option de livraison que vous avez choisie lors de la commande, nous vous enverrons un lien de suivi par courrier \u00e9lectronique une fois votre commande exp\u00e9di\u00e9e.<\/p><p>Suivez ce lien <a href=\"https:\/\/www.doordash.com\/orders\/help\" target=\"_blank\" rel=\"noopener\">lien<\/a> pour v\u00e9rifier l'\u00e9tat de votre commande. Nous pouvons \u00e9galement vous envoyer des notifications en cas de mises \u00e0 jour importantes concernant votre commande - assurez-vous simplement que vous avez opt\u00e9 pour les notifications.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7722\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-7722\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7722\">Comment annuler ou modifier une commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7722\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7722\">Vous avez chang\u00e9 d'avis ou indiqu\u00e9 une mauvaise adresse \u00e0 la caisse ? Ne vous inqui\u00e9tez pas, nous l'avons tous fait. Tant que votre commande n'a pas \u00e9t\u00e9 trait\u00e9e ou exp\u00e9di\u00e9e, vous pouvez y apporter des modifications.\n\nVous devez d'abord consulter votre commande. Si vous avez pass\u00e9 votre commande en \u00e9tant connect\u00e9 \u00e0 votre compte, connectez-vous et choisissez <a href=\"https:\/\/www.threadless.com\/profile\/settings\">Votre compte<\/a>\u00a0dans le menu d\u00e9roulant situ\u00e9 sous votre nom d'utilisateur. Sur la page de votre compte, s\u00e9lectionnez\u00a0<a href=\"https:\/\/www.threadless.com\/profile\/orders\">Commandes<\/a>\u00a0sur le c\u00f4t\u00e9 gauche, et recherchez la commande que vous souhaitez mettre \u00e0 jour dans l'historique des commandes.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7723\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-7723\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7723\">Pourquoi ma commande a-t-elle \u00e9t\u00e9 annul\u00e9e ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7723\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7723\">L'annulation de votre commande est la derni\u00e8re chose que nous souhaitons faire, mais dans certaines situations, l'annulation est la meilleure option pour vous faire gagner du temps et de l'argent. Si votre commande est annul\u00e9e, vous ne serez pas factur\u00e9. Trouver\u00a0<a class=\"black\" href=\"\/fr\/help\/article\/charges-and-authorization-holds\/e5dcfc1ca83e49d4999fb510c7fe13af\/\">plus d'informations sur les prises d'authentification<\/a>.\n\nLes raisons les plus courantes pour lesquelles une commande peut \u00eatre annul\u00e9e sont les suivantes :\n<ul>\n \t<li><a class=\"black\" href=\"\/fr\/help\/article\/quantity-limits-and-bulk-purchases\/825450266d4245b29e242d06a01bd91d\/\">Limites des quantit\u00e9s disponibles<\/a><\/li>\n \t<li><a class=\"black\" href=\"\/fr\/help\/article\/out-of-stock-items\/8c40895090384f2cbe1389537b24e3c1\/\">L'article est en rupture de stock<\/a><\/li>\n \t<li><a class=\"black\" href=\"\/fr\/help\/article\/price-and-other-listing-errors\/4c06730885e143fe8b4a0719da70bd79\/\">Erreurs de prix ou autres erreurs d'inscription<\/a><\/li>\n \t<li>Notre service de cr\u00e9dit et de lutte contre la fraude a besoin d'informations suppl\u00e9mentaires.<\/li>\n \t<li>Transporteur ou m\u00e9thode d'exp\u00e9dition indisponible<\/li>\n \t<li>Utilisation d'un ancien navigateur ou d'une ancienne version d'application qui n'est plus prise en charge<\/li>\n<\/ul>\nNous vous enverrons un courriel si une partie de votre commande est annul\u00e9e ou si nous avons besoin de plus d'informations pour traiter votre commande.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7724\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-7724\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7724\">Comment puis-je savoir si je b\u00e9n\u00e9ficie de la livraison gratuite ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7724\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7724\"><div style=\"font-weight: 500;\">Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur.<\/div><br>\nExcepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Si l'on consid\u00e8re que l'erreur commise par l'ensemble des personnes concern\u00e9es est un acte d'accusation, on ne peut s'emp\u00eacher d'expliquer les raisons de cette erreur.\nNemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt.\n<br>\n<br>\nNeque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7725\" class=\"motta-accordion__title\" data-tab=\"5\" role=\"tab\" aria-controls=\"motta-tab-content-7725\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7725\">Livrez-vous dans mon code postal ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7725\" class=\"motta-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7725\">Vous pouvez utiliser notre<strong><a href=\"https:\/\/www.ocado.com\/webshop\/postcodeCheck.do\">\u00a0V\u00e9rificateur de code postal.<\/a>\u00a0<\/strong>Nous pourrons imm\u00e9diatement vous dire si nous livrons dans votre code postal.\n<div id=\"blockColorblindContent\">\n\n<strong>Pourquoi Shop ne me livre-t-il pas ?<\/strong>\n\nNous \u00e9largissons constamment notre zone de livraison et esp\u00e9rons \u00eatre bient\u00f4t dans votre r\u00e9gion ! S'il vous pla\u00eet <strong><a href=\"https:\/\/www.ocado.com\/webshop\/quickReg.do?ad=79364%7C1372240%7C%7C\">registre<\/a><\/strong>\u00a0afin que nous puissions vous envoyer un courrier \u00e9lectronique d\u00e8s que nous commencerons \u00e0 livrer \u00e0 votre adresse.\n\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7726\" class=\"motta-accordion__title\" data-tab=\"6\" role=\"tab\" aria-controls=\"motta-tab-content-7726\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7726\">Comment puis-je modifier mon adresse de livraison ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7726\" class=\"motta-accordion__content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7726\"><p>Vous pouvez modifier votre adresse apr\u00e8s avoir pass\u00e9 une commande\u00a0<b data-aura-rendered-by=\"33:367;a\">seulement si vous remplissez les 5 crit\u00e8res :<\/b><\/p><ul data-aura-rendered-by=\"33:367;a\"><li>Le vendeur n'a pas organis\u00e9 l'exp\u00e9dition de votre commande.<\/li><li>Vous n'avez pas effectu\u00e9 le paiement ou\u00a0<a href=\"https:\/\/help.shopee.com.my\/s\/article\/Payment-Status-How-do-I-know-if-my-payment-is-successful\" target=\"_blank\" rel=\"noopener\">le paiement n'a pas \u00e9t\u00e9 confirm\u00e9<\/a>.<\/li><li>Vous n'avez pas demand\u00e9 de changement d'adresse pour cette commande auparavant. L'adresse de livraison ne peut \u00eatre modifi\u00e9e qu'une seule fois par commande.<\/li><li>La nouvelle adresse n'entra\u00eene pas de frais d'exp\u00e9dition plus \u00e9lev\u00e9s.<\/li><li>Je n'ai pas utilis\u00e9 de bon de livraison gratuite lors de la commande.<\/li><\/ul><p><br data-aura-rendered-by=\"33:367;a\" \/>Si vous r\u00e9pondez \u00e0 tous les crit\u00e8res ci-dessus, vous pouvez modifier votre adresse de livraison.\u00a0<br data-aura-rendered-by=\"33:367;a\" \/><br data-aura-rendered-by=\"33:367;a\" \/>Si le vendeur n'a pas encore exp\u00e9di\u00e9 la commande, vous pouvez l'annuler. Informez le vendeur par Chat que vous souhaitez annuler votre commande afin de modifier l'adresse. Notez toutefois que la demande d'annulation est soumise \u00e0 l'approbation du vendeur. Si le vendeur rejette votre demande d'annulation, la commande sera exp\u00e9di\u00e9e comme d'habitude.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7727\" class=\"motta-accordion__title\" data-tab=\"7\" role=\"tab\" aria-controls=\"motta-tab-content-7727\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7727\">O\u00f9 puis-je obtenir plus d'informations ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7727\" class=\"motta-accordion__content clearfix\" data-tab=\"7\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7727\">D'un point de vue marketing, la bonne nouvelle est que le processus d'obtention du premier client est le m\u00eame que celui du centi\u00e8me. Mais pour que le trafic se traduise par des ventes et des b\u00e9n\u00e9fices, il existe des conditions pr\u00e9alables essentielles pour s'assurer que le trafic convertit et que le co\u00fbt est supportable. Vous devez vous poser les questions suivantes<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-7728\" class=\"motta-accordion__title\" data-tab=\"8\" role=\"tab\" aria-controls=\"motta-tab-content-7728\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-7728\">Pourquoi ai-je re\u00e7u une notification ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-7728\" class=\"motta-accordion__content clearfix\" data-tab=\"8\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-7728\"><p>Votre boutique est livr\u00e9e avec des mod\u00e8les d'e-mails que vous pouvez\u00a0<a href=\"https:\/\/help.shopify.com\/en\/manual\/orders\/notifications\/edit-template#add-a-logo-to-your-email-templates\">personnaliser avec votre logo et la couleur de votre marque<\/a>. Vous pouvez choisir d'envoyer des notifications par courrier \u00e9lectronique \u00e0 vous-m\u00eame, \u00e0 votre personnel ou \u00e0 vos clients, en fonction des param\u00e8tres de votre syst\u00e8me d'information.\u00a0<a href=\"https:\/\/help.shopify.com\/en\/manual\/orders\/notifications\/order-notifications\">notifications de commande<\/a>.<\/p><p>Votre boutique comprend \u00e9galement des notifications par SMS pour les confirmations de commande et les mises \u00e0 jour d'exp\u00e9dition. Pour en savoir plus sur l'activation et la configuration de ces mises \u00e0 jour, voir\u00a0<a href=\"https:\/\/help.shopify.com\/en\/manual\/orders\/notifications\/sms-notifications\">Notifications par SMS<\/a>.<\/p><p>Vous pouvez consulter et mettre \u00e0 jour les param\u00e8tres de notification de votre magasin \u00e0 partir de l'onglet\u00a0<a href=\"https:\/\/www.shopify.com\/admin\/settings\/notifications\" target=\"blank\"><strong>Notifications<\/strong><\/a> dans l'interface d'administration de Shopify.<\/p><aside class=\"note\"><p>Si vos clients ou votre personnel ne re\u00e7oivent pas de notifications par courrier \u00e9lectronique, demandez-leur de v\u00e9rifier leur dossier de spam ou de courrier ind\u00e9sirable. Si le probl\u00e8me persiste, demandez-leur de fournir une autre adresse \u00e9lectronique en utilisant un autre fournisseur d'acc\u00e8s.<\/p><\/aside><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-41735927 elementor-section-full_width elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"41735927\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1dc9d538\" data-id=\"1dc9d538\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bb2e91d elementor-widget elementor-widget-motta-heading\" data-id=\"bb2e91d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tComment pouvons-nous vous aider ?\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c207504 elementor-widget elementor-widget-motta-heading\" data-id=\"c207504\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tNotre \u00e9quipe de super-h\u00e9ros est compos\u00e9e de <br class=\"hidden-xs\">\nen attente de <br class=\"hidden-lg hiddem-sm\"> Aide &amp; <br class=\"hidden-xs\">\nSoutien !\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2009bc46 elementor-widget elementor-widget-motta-button\" data-id=\"2009bc46\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"motta-button motta-button-primary  motta-button--base  motta-button--large\" href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-button__text\">Centre D'Aide<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions Have questions? We have answers! Where is my order? Depending on the delivery option you selected at checkout, we\u2019ll email you a tracking link after your order has been shipped. Follow this link to check the status of your order. We can also send you notifications about any important updates regarding your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4350","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ v2 | Commercin<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/commercin.com\/fr\/faq-v2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ v2 | Commercin\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions Have questions? We have answers! Where is my order? 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