{"id":8697,"date":"2022-07-08T03:29:16","date_gmt":"2022-07-08T03:29:16","guid":{"rendered":"http:\/\/localhost\/dev\/motta\/?page_id=8697"},"modified":"2026-07-16T22:45:59","modified_gmt":"2026-07-16T22:45:59","slug":"faq-v1","status":"publish","type":"page","link":"https:\/\/commercin.com\/fr\/faq-v1\/","title":{"rendered":"FAQ v1"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8697\" class=\"elementor elementor-8697\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ffa500a elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"ffa500a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6c274ae\" data-id=\"6c274ae\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75ebc67 elementor-widget elementor-widget-motta-heading\" data-id=\"75ebc67\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tVous avez des questions ?<br>\nNous avons des r\u00e9ponses !\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e1fe2a elementor-widget elementor-widget-text-editor\" data-id=\"0e1fe2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Tout ce que vous devez savoir sur le produit et la facturation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6af27c5f elementor-section-boxed elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"6af27c5f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-20ef45f7 elementor-hidden-mobile\" data-id=\"20ef45f7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-156d7f6b elementor-widget elementor-widget-motta-navigation-bar\" data-id=\"156d7f6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-navigation-bar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"motta-navigation-bar\"><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--bab6dd6\"><a href=\"#section-orders-purchases\">Commandes et achats<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--50cb777\"><a href=\"#section-account\">Compte<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--9b60c0e\"><a href=\"#section-returns-refunds\">Retours et remboursements<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--b94f7ee\"><a href=\"#section-shipping-tracking\">Exp\u00e9dition et suivi<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--337e3c2\"><a href=\"#section-fees-billing\">Frais et facturation<\/a> <\/div><div class=\"motta-navigation-bar__title motta-navigation-bar__title-item--0a750b0\"><a href=\"#section-other\">Autre<\/a> <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b58f016\" data-id=\"b58f016\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-662ddefe elementor-widget elementor-widget-motta-heading\" data-id=\"662ddefe\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-orders-purchases\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tCommandes et achats\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65f27b4d elementor-widget elementor-widget-motta-accordion\" data-id=\"65f27b4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1711\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1711\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1711\">O\u00f9 en est ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1711\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1711\">En fonction de l'option de livraison que vous avez choisie lors de la commande, nous vous enverrons un lien de suivi par courrier \u00e9lectronique une fois votre commande exp\u00e9di\u00e9e.\n<br>\n<br>\nSuivez ce lien pour v\u00e9rifier l'\u00e9tat de votre commande. Nous pouvons \u00e9galement vous envoyer des notifications en cas de mises \u00e0 jour importantes concernant votre commande - assurez-vous simplement que vous avez opt\u00e9 pour les notifications.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1712\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1712\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1712\">Comment annuler ou modifier une commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1712\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1712\">Vous avez chang\u00e9 d'avis ou indiqu\u00e9 une mauvaise adresse \u00e0 la caisse ? Ne vous inqui\u00e9tez pas, nous l'avons tous fait. Tant que votre commande n'a pas \u00e9t\u00e9 trait\u00e9e ou exp\u00e9di\u00e9e, vous pouvez y apporter des modifications.\n\nVous devez d'abord consulter votre commande. Si vous avez pass\u00e9 votre commande en \u00e9tant connect\u00e9 \u00e0 votre compte, connectez-vous et choisissez <a href=\"https:\/\/www.threadless.com\/profile\/settings\">Votre compte<\/a>\u00a0dans le menu d\u00e9roulant situ\u00e9 sous votre nom d'utilisateur. Sur la page de votre compte, s\u00e9lectionnez\u00a0<a href=\"https:\/\/www.threadless.com\/profile\/orders\">Commandes<\/a>\u00a0sur le c\u00f4t\u00e9 gauche, et recherchez la commande que vous souhaitez mettre \u00e0 jour dans l'historique des commandes.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1713\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-1713\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1713\">Pourquoi ma commande a-t-elle \u00e9t\u00e9 annul\u00e9e ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1713\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1713\">L'annulation de votre commande est la derni\u00e8re chose que nous souhaitons faire, mais dans certaines situations, l'annulation est la meilleure option pour vous faire gagner du temps et de l'argent. Si votre commande est annul\u00e9e, vous ne serez pas factur\u00e9. Trouver\u00a0<a class=\"black\" href=\"\/fr\/help\/article\/charges-and-authorization-holds\/e5dcfc1ca83e49d4999fb510c7fe13af\/\">plus d'informations sur les prises d'authentification<\/a>.\n\nLes raisons les plus courantes pour lesquelles une commande peut \u00eatre annul\u00e9e sont les suivantes :\n<ul>\n \t<li><a class=\"black\" href=\"\/fr\/help\/article\/quantity-limits-and-bulk-purchases\/825450266d4245b29e242d06a01bd91d\/\">Limites des quantit\u00e9s disponibles<\/a><\/li>\n \t<li><a class=\"black\" href=\"\/fr\/help\/article\/out-of-stock-items\/8c40895090384f2cbe1389537b24e3c1\/\">L'article est en rupture de stock<\/a><\/li>\n \t<li><a class=\"black\" href=\"\/fr\/help\/article\/price-and-other-listing-errors\/4c06730885e143fe8b4a0719da70bd79\/\">Erreurs de prix ou autres erreurs d'inscription<\/a><\/li>\n \t<li>Notre service de cr\u00e9dit et de lutte contre la fraude a besoin d'informations suppl\u00e9mentaires.<\/li>\n \t<li>Transporteur ou m\u00e9thode d'exp\u00e9dition indisponible<\/li>\n \t<li>Utilisation d'un ancien navigateur ou d'une ancienne version d'application qui n'est plus prise en charge<\/li>\n<\/ul>\nNous vous enverrons un courriel si une partie de votre commande est annul\u00e9e ou si nous avons besoin de plus d'informations pour traiter votre commande.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1714\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-1714\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1714\">Je n'ai pas re\u00e7u la totalit\u00e9 de ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1714\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1714\"><div style=\"font-weight:500;\">Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. <\/div>\n<br>\n<div>Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Si l'on consid\u00e8re que l'erreur commise par l'ensemble des personnes concern\u00e9es est un acte d'accusation, on ne peut s'emp\u00eacher d'expliquer les raisons de cette erreur.\nNemo enim ipsam voluptatem quia voluptas sit aspernatur aut odit aut fugit, sed quia consequuntur magni dolores eos qui ratione voluptatem sequi nesciunt.<\/div>\n<br>\nNeque porro quisquam est, qui dolorem ipsum quia dolor sit amet, consectetur, adipisci velit, sed quia non numquam eius modi tempora incidunt ut labore et dolore magnam aliquam quaerat voluptatem.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1715\" class=\"motta-accordion__title\" data-tab=\"5\" role=\"tab\" aria-controls=\"motta-tab-content-1715\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1715\">Que faire en cas de probl\u00e8me avec ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1715\" class=\"motta-accordion__content clearfix\" data-tab=\"5\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1715\">D'un point de vue marketing, la bonne nouvelle est que le processus d'obtention du premier client est le m\u00eame que celui du centi\u00e8me. Mais pour que le trafic se traduise par des ventes et des b\u00e9n\u00e9fices, il existe des conditions pr\u00e9alables essentielles pour s'assurer que le trafic convertit et que le co\u00fbt est supportable. Vous devez vous poser les questions suivantes<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1716\" class=\"motta-accordion__title\" data-tab=\"6\" role=\"tab\" aria-controls=\"motta-tab-content-1716\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1716\">Comment obtenir une \u00e9tiquette de retour ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1716\" class=\"motta-accordion__content clearfix\" data-tab=\"6\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1716\">Incluez-en un dans la bo\u00eete d'exp\u00e9dition d'origine.\nUtilisez la plateforme en nuage.\nInt\u00e9grez l'outil de retour sur votre site web.\nLaissez les clients imprimer leurs propres documents.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53f77651 elementor-widget elementor-widget-motta-heading\" data-id=\"53f77651\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-account\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tCompte\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-476e1cb0 elementor-widget elementor-widget-motta-accordion\" data-id=\"476e1cb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1191\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1191\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1191\">Comment r\u00e9initialiser mon mot de passe ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1191\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1191\"><p>Si vous oubliez le mot de passe de votre ordinateur, de votre messagerie \u00e9lectronique ou de vos comptes de m\u00e9dias sociaux, vous pouvez le r\u00e9initialiser directement via le syst\u00e8me ou l'application que vous utilisez. Dans la plupart des cas, vous pouvez r\u00e9initialiser votre mot de passe en r\u00e9pondant \u00e0 une s\u00e9rie de questions de s\u00e9curit\u00e9 ou en demandant un courriel contenant un lien de r\u00e9initialisation du mot de passe.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1192\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1192\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1192\">Comment modifier mon mot de passe ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1192\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1192\"><p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"240\" data-end=\"284\"><strong data-start=\"240\" data-end=\"284\">Pour modifier votre mot de passe lorsque vous \u00eates connect\u00e9 :<\/strong><\/p><ol data-start=\"289\" data-end=\"592\"><li data-section-id=\"1mht5cv\" data-start=\"289\" data-end=\"354\">Cliquez sur l'ic\u00f4ne de votre compte situ\u00e9e dans le coin sup\u00e9rieur droit de Facebook.<\/li><li data-section-id=\"jisbai\" data-start=\"357\" data-end=\"417\">S\u00e9lectionner <strong data-start=\"367\" data-end=\"389\">Settings &amp; privacy<\/strong>, puis cliquez sur <strong data-start=\"402\" data-end=\"414\">Param\u00e8tres<\/strong>.<\/li><li data-section-id=\"h4tpjv\" data-start=\"420\" data-end=\"454\">Aller \u00e0 <strong data-start=\"429\" data-end=\"451\">S\u00e9curit\u00e9 et connexion<\/strong>.<\/li><li data-section-id=\"wyo0x2\" data-start=\"457\" data-end=\"505\">Cliquez <strong data-start=\"466\" data-end=\"474\">Modifier<\/strong> \u00e0 c\u00f4t\u00e9 de <strong data-start=\"483\" data-end=\"502\">Modifier le mot de passe<\/strong>.<\/li><li data-section-id=\"1vodleu\" data-start=\"508\" data-end=\"563\">Saisissez votre mot de passe actuel et votre nouveau mot de passe.<\/li><li data-section-id=\"17f4sw9\" data-start=\"566\" data-end=\"592\">Cliquez <strong data-start=\"575\" data-end=\"591\">Enregistrer les modifications<\/strong>.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1193\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-1193\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1193\">Comment puis-je r\u00e9silier mon compte ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1193\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1193\"><p>Vous pouvez r\u00e9silier votre compte \u00e0 tout moment pendant votre abonnement payant.<br \/><br \/>Les utilisateurs de la version d'essai n'ont rien \u00e0 faire ! Vous pouvez continuer \u00e0 utiliser votre compte jusqu'\u00e0 la fin de la p\u00e9riode d'essai. Ensuite, tant que vous n'effectuez pas de mise \u00e0 niveau, votre compte sera ferm\u00e9.<br \/><br \/>Si vous souhaitez interrompre votre essai avant la fin, suivez les \u00e9tapes ci-dessous pour les utilisateurs payants.<br \/><br \/>Pour rappel, aucune information relative \u00e0 votre carte de cr\u00e9dit n'a \u00e9t\u00e9 pr\u00e9lev\u00e9e lorsque vous vous \u00eates inscrit \u00e0 l'essai gratuit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63b7f375 elementor-widget elementor-widget-motta-heading\" data-id=\"63b7f375\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-returns-refunds\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tRetours et remboursements\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f263db4 elementor-widget elementor-widget-motta-accordion\" data-id=\"7f263db4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2131\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-2131\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2131\">O\u00f9 est mon remboursement ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2131\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2131\"><p>Apr\u00e8s avoir envoy\u00e9 votre retour, veuillez pr\u00e9voir un d\u00e9lai de traitement d'au moins 2 \u00e0 3 semaines avant de v\u00e9rifier l'\u00e9tat de votre remboursement.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2132\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-2132\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2132\">Comment renvoyer ma commande ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2132\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2132\"><p>Pour certains retours, comme les articles lourds ou encombrants, des m\u00e9thodes de retour ou des soci\u00e9t\u00e9s de livraison sp\u00e9cialis\u00e9es peuvent \u00eatre utiles. Dans ce cas, apr\u00e8s avoir lanc\u00e9 votre retour sur la page \u201cHistorique de la commande\u201d, vous obtiendrez des instructions suppl\u00e9mentaires. Si vous ne recevez pas automatiquement une \u00e9tiquette de retour, notre \u00e9quipe ou l'\u00e9quipe d'assistance du vendeur vous contacte.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-2133\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-2133\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-2133\">Quelle est la politique de retour ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-2133\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-2133\"><p>Les politiques de retour sont les r\u00e8gles que les commer\u00e7ants \u00e9tablissent pour g\u00e9rer le processus par lequel les clients retournent ou \u00e9changent des marchandises non d\u00e9sir\u00e9es ou d\u00e9fectueuses qu'ils ont achet\u00e9es pr\u00e9c\u00e9demment. Les politiques de retour sont une extension du service \u00e0 la client\u00e8le fourni par les d\u00e9taillants ; elles ont donc tendance \u00e0 \u00eatre assez lib\u00e9rales.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4a6464 elementor-widget elementor-widget-motta-heading\" data-id=\"d4a6464\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-shipping-tracking\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tExp\u00e9dition et suivi\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4192a3b elementor-widget elementor-widget-motta-accordion\" data-id=\"4192a3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6871\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-6871\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6871\">Comment puis-je savoir si je b\u00e9n\u00e9ficie de la livraison gratuite ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6871\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6871\"><p>On dit que rien n'est gratuit dans la vie, m\u00eame la \u201clivraison gratuite\u201d. En effet, m\u00eame si vous offrez des frais de port gratuits, quelqu'un doit les payer. En g\u00e9n\u00e9ral, c'est vous, le propri\u00e9taire de l'entreprise, qui devrez payer !<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6872\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-6872\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6872\">Comment puis-je modifier mon adresse de livraison ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6872\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6872\"><p>Pour l'instant, nous ne pouvons pas modifier votre adresse de livraison une fois que la commande a \u00e9t\u00e9 trait\u00e9e. Si votre commande n'a pas encore \u00e9t\u00e9 trait\u00e9e, vous pouvez introduire une demande d'annulation. Vous pourrez alors passer une nouvelle commande avec l'adresse correcte.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6873\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-6873\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6873\">Ma commande n'est pas encore arriv\u00e9e. O\u00f9 se trouve-t-elle ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6873\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6873\"><p>Si votre commande n'est pas arriv\u00e9e \u00e0 la date de livraison pr\u00e9vue, vous pouvez v\u00e9rifier l'\u00e9tat de votre commande sur le site web ici.<\/p><p>Remarque : les d\u00e9lais d'exp\u00e9dition pr\u00e9vus pour les commandes pass\u00e9es en dehors du Royaume-Uni et de l'Irlande du Nord ne tiennent pas compte des retards \u00e9ventuels si votre colis est retenu \u00e0 la douane. Nous vous demandons de pr\u00e9voir un d\u00e9lai de 21 jours \u00e0 compter de la commande pour recevoir vos articles, avant de proc\u00e9der \u00e0 une enqu\u00eate plus approfondie.<\/p><p>Si vous avez command\u00e9 pendant l'une de nos ventes, il y a beaucoup de monde et votre livraison peut prendre un peu plus de temps.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-6874\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-6874\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-6874\">Livrez-vous dans mon code postal ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-6874\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-6874\"><p>Vous pouvez utiliser notre<strong><a href=\"https:\/\/www.ocado.com\/webshop\/postcodeCheck.do\">\u00a0V\u00e9rificateur de code postal.<\/a>\u00a0<\/strong>Nous pourrons imm\u00e9diatement vous dire si nous livrons dans votre code postal.<\/p><div id=\"blockColorblindContent\"><p><strong>Pourquoi Shop ne me livre-t-il pas ?<\/strong><\/p><p>Nous \u00e9largissons constamment notre zone de livraison et esp\u00e9rons \u00eatre bient\u00f4t dans votre r\u00e9gion ! S'il vous pla\u00eet <strong><a href=\"https:\/\/www.ocado.com\/webshop\/quickReg.do?ad=79364%7C1372240%7C%7C\">registre<\/a><\/strong>\u00a0afin que nous puissions vous envoyer un courrier \u00e9lectronique d\u00e8s que nous commencerons \u00e0 livrer \u00e0 votre adresse.<\/p><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fdf00a9 elementor-widget elementor-widget-motta-heading\" data-id=\"4fdf00a9\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-fees-billing\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tFrais et facturation\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-431bb9c7 elementor-widget elementor-widget-motta-accordion\" data-id=\"431bb9c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1121\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1121\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1121\">Comment et quand suis-je pay\u00e9 ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1121\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1121\"><p><br \/>Selon le secteur d'activit\u00e9, le lieu de travail et le r\u00f4le, les employeurs paient leurs employ\u00e9s selon diff\u00e9rents calendriers. Le fait d'avoir un salaire r\u00e9gulier vous permet de disposer d'un flux continu d'argent sur votre compte bancaire pour payer les d\u00e9penses domestiques et personnelles. Il est important de savoir quand vous serez pay\u00e9 afin de pouvoir \u00e9tablir un budget pour vos d\u00e9penses r\u00e9guli\u00e8res et d'\u00e9pargner pour les achats importants.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1122\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1122\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1122\">Quelles sont mes possibilit\u00e9s de paiement ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1122\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1122\"><p>Options de paiement :<\/p><ul><li>En esp\u00e8ces.<\/li><li>Ch\u00e8ques.<\/li><li>Cartes de d\u00e9bit.<\/li><li>Cartes de cr\u00e9dit.<\/li><li>Paiements mobiles.<\/li><li>Virements bancaires \u00e9lectroniques.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-105949e4 elementor-widget elementor-widget-motta-heading\" data-id=\"105949e4\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"section-other\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tAutre\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92f307d elementor-widget elementor-widget-motta-accordion\" data-id=\"92f307d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion\" role=\"tablist\">\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1541\" class=\"motta-accordion__title\" data-tab=\"1\" role=\"tab\" aria-controls=\"motta-tab-content-1541\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1541\">Pourquoi ai-je re\u00e7u une notification ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1541\" class=\"motta-accordion__content clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1541\"><p>Avant de commencer \u00e0 chercher pourquoi vous ne recevez aucune notification d'application, v\u00e9rifiez toujours que vous \u00eates connect\u00e9 \u00e0 au moins un r\u00e9seau (cellulaire ou Wi-Fi) et que vous disposez d'une connexion internet. Ouvrez votre navigateur mobile et essayez d'effectuer une recherche sur Google.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1542\" class=\"motta-accordion__title\" data-tab=\"2\" role=\"tab\" aria-controls=\"motta-tab-content-1542\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1542\">O\u00f9 puis-je obtenir plus d'informations ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1542\" class=\"motta-accordion__content clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1542\"><p>D'un point de vue marketing, la bonne nouvelle est que le processus d'obtention du premier client est le m\u00eame que celui du centi\u00e8me. Mais pour que le trafic se traduise par des ventes et des b\u00e9n\u00e9fices, il existe des conditions pr\u00e9alables essentielles pour s'assurer que le trafic convertit et que le co\u00fbt est supportable. Vous devez vous poser les questions suivantes<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1543\" class=\"motta-accordion__title\" data-tab=\"3\" role=\"tab\" aria-controls=\"motta-tab-content-1543\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1543\">O\u00f9 puis-je trouver l'emplacement et les heures d'ouverture des magasins ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1543\" class=\"motta-accordion__content clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1543\"><p>Commercin est une place de march\u00e9 B2B internationale qui met en relation fournisseurs et acheteurs sur les march\u00e9s internationaux. Vous trouverez l'adresse de nos bureaux, les lieux o\u00f9 se d\u00e9roulent nos \u00e9v\u00e9nements ainsi que nos coordonn\u00e9es professionnelles sur notre page \u00ab Contact \u00bb. Pour plus d'informations sur les salons, les \u00e9v\u00e9nements professionnels et les sites de nos partenaires, veuillez consulter notre rubrique \u00ab \u00c9v\u00e9nements \u00bb ou contacter directement notre \u00e9quipe.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"motta-accordion__item\">\n\t\t\t\t\t<div id=\"motta-tab-title-1544\" class=\"motta-accordion__title\" data-tab=\"4\" role=\"tab\" aria-controls=\"motta-tab-content-1544\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-accordion__icon motta-accordion__icon--default\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"motta-accordion__title-text\" href=\"#motta-tab-content-1544\">Qu'est-ce que l'\u00e9valuation du vendeur ?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"motta-tab-content-1544\" class=\"motta-accordion__content clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"motta-tab-title-1544\"><p>Votre score d'\u00e9valuation du vendeur est simplement le pourcentage d'\u00e9valuations positives que vous avez re\u00e7ues au cours d'une p\u00e9riode donn\u00e9e.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-76f9ac1d\" data-id=\"76f9ac1d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72ec7887 elementor-section-full_width elementor-section-height-default elementor-section-height-default motta-responsive-column motta-tablet-column--default motta-responsive-column motta-mobile-column--default\" data-id=\"72ec7887\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;ekit_has_onepagescroll_dot&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6f92b0ca\" data-id=\"6f92b0ca\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8854cd6 elementor-widget elementor-widget-motta-heading\" data-id=\"8854cd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h6 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tComment pouvons-nous vous aider ?\t\t\t\t<\/h6>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d3cb863 elementor-widget elementor-widget-motta-heading\" data-id=\"1d3cb863\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"motta-heading-elementor motta-heading__button-on\">\n\t\t\t\t<h2 class=\"motta-heading motta-heading--default\">\n\t\t\t\t\tNotre \u00e9quipe de super-h\u00e9ros est compos\u00e9e de <br class=\"hidden-xs\">\nen attente de <br class=\"hidden-lg hiddem-sm\"> Aide &amp; <br class=\"hidden-xs\">\nSoutien !\t\t\t\t<\/h2>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9a7f87 elementor-widget elementor-widget-motta-button\" data-id=\"f9a7f87\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"motta-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<a class=\"motta-button motta-button-primary  motta-button--base  motta-button--large\" href=\"#\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"motta-button__text\">Centre D'Aide<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Have questions? We have answers! Everything you need to know about the product and billing. Orders &#038; Purchases Account Returns &#038; Refunds Shipping &#038; Tracking Fees &#038; billing Other Orders &amp; Purchases Where is my order? Depending on the delivery option you selected at checkout, we\u2019ll email you a tracking link after your order has [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8697","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ v1 | Commercin<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/commercin.com\/fr\/faq-v1\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ v1 | Commercin\" \/>\n<meta property=\"og:description\" content=\"Have questions? We have answers! Everything you need to know about the product and billing. Orders &#038; Purchases Account Returns &#038; Refunds Shipping &#038; Tracking Fees &#038; billing Other Orders &amp; Purchases Where is my order? 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We have answers! Everything you need to know about the product and billing. Orders &#038; Purchases Account Returns &#038; Refunds Shipping &#038; Tracking Fees &#038; billing Other Orders &amp; Purchases Where is my order? 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