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Trade Protection
Post-Purchase Support
Extra services and assistance for eligible items
On-Site Help & Free Parts Replacement
Access additional help with on-site installation, upkeep, repairs, and complimentary replacement parts for one year after your purchase. The service is available locally, or an engineer will come to your location. If the service provided does not match the agreed terms, you can request compensation.
How to Request After-Sales Assistance
- Look for products labeled “On-site service and free replacement parts” or “Free replacement parts.”
- The seller will offer a solution, or you may be entitled to compensation. To monitor your after-sales requests, visit My Commercin > Orders > Refund Requests > After-Sales Services.
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