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Trade Protection
Buyer Protection & Refund Policy
We help ensure a satisfactory resolution for issues related to product quality or other violations of our terms, including refunds or compensation.
Refund Eligibility
You can request a refund if your order hasn’t shipped, is incomplete, or arrives with issues such as defects, incorrect items, or damage.
30 or 60-Day Refund Guarantee
Eligible buyers can request refunds within 30 or 60 days from the delivery date.
Fast Refund Processing
Cancel your order within 2 hours of payment (before shipment) to receive a full and immediate refund.
Dispute Assistance
If you encounter difficulties with your refund, we’ll step in to help mediate and ensure you receive your money back.
*Enterprise and Enterprise Pro buyers qualify for 60-day refund requests.
How to Request a Refund
- If your order does not meet agreed terms, go to My Orders > Order Details and apply for a refund.
- If the supplier does not respond or no agreement is reached, escalate the case to Marketplace.com to assist in resolving the issue.
Hassle-Free Returns
Return defective products locally for free and get a full refund.
Hassle-Free Returns
Send back items at no cost within 30 days of delivery
Faster Processing
Reduce wait times by returning products to a nearby warehouse
Full Refund Guarantee
Receive a complete refund once the return is processed
*Available for orders under $3,000 and for buyers in select countries, including the U.S., U.K., Canada, Australia, Germany, France, Spain, and more. Review our full terms for eligibility details.
How to Request a Return
- If the product does not meet the expected quality, go to My Orders > Order Details and submit a refund request.
- Follow the provided instructions to send the item to a nearby warehouse at no cost.
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