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BUYER PROTECTION

Trade Protection

Safeguarding your purchase from payment to delivery.

Commercin offers secure payment methods, safeguards against unforeseen issues like product or shipping problems, and provides mediation support to resolve any purchase-related concerns between buyers and suppliers.

30K Trade Assurance orders
20K Purchased from us
80 Suppliers
60K Products
The process

How we protect your purchases on Commercin

Trade Protection simplifies and secures global business for both buyers and suppliers.

  1. 1

    Start a Trade Protection Order

    Agree on an order with a supplier on Commercin.

  2. 2

    Pay Through Commercin

    Complete your payment using an online payment method or wire transfer via Commercin.

  3. 3

    Payment Held in Escrow

    Your payment is securely held in escrow and released to the supplier once the product is received and confirmed.

  4. 4

    Get a Refund if Order Terms Are Not Met

    If there are issues with the order, we assist in resolving them, offering refunds or compensation when necessary.

Coverage

What's covered

01

Safe & easy payments

Every payment on Commercin is encrypted, secure, and processed in as little as 2 hours. You can pay using any major online payment method or via bank-to-bank wire transfer, all in your local currency.

Additionally, you may qualify for flexible financing options, such as Payment Terms: 30/60 Days*, to help manage your cash flow.

02

Money-back policy

If your order hasn't shipped, goes missing, or arrives with defects, incorrect items, damages, or any other product-related issues, you can claim a refund.

For defective products, our team will guide you through the appropriate resolution procedure.

*

Available for orders under US $3,000 and for buyers in Australia, Belgium, Canada, Chile, Czech Republic, France, Germany, Israel, Italy, Japan, Korea, Mexico, Netherlands, Pakistan, Poland, Portugal, Russia, Saudi Arabia, Spain, Switzerland, Ukraine, United Arab Emirates, the United Kingdom, the United States, and more countries to come. Please refer to our terms and conditions for full eligibility details.

03

Shipping & logistics services

Eliminate inventory uncertainty with our On-time Delivery Guarantee, ensuring your order arrives by a fixed date or you receive platform compensation.

With Commercin Logistics, benefit from the reliability of our dedicated logistics network and track your shipment in real-time across most countries and regions worldwide.

04

After-sales protections

Eligible products come with convenient doorstep support, allowing you to receive expert guidance, assistance with setup or usage questions, and help with any product-related concerns directly at your home, ensuring a smooth and hassle-free experience.

Ready to trade with confidence?

Browse verified suppliers and place your first protected order, or talk to our team if you have questions about coverage.