Returns & Refunds

I have received a faulty or damaged item Photograph the goods and packaging as soon as you notice the problem, then open the order in your dashboard and raise a dispute with the ima... I would like to return my order Return policies are set by each supplier and shown on their storefront. Contact the supplier through the order page first — most issues are... How will I be refunded? Approved refunds are returned by the same method you paid with. Bank transfers are refunded to the originating account. Processing usually t... How does dispute mediation work? When you raise a dispute, both you and the supplier are asked for evidence. Our team reviews the order, the messages and the documentation,...