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Trade Protection
Post-Purchase Support
Extra services and assistance for eligible items
On-Site Support
Our team provides dedicated support for one year after your purchase, helping you with any questions or issues that arise. Support is available locally, or an engineer can visit your location to ensure you have the assistance you need. We are committed to resolving concerns efficiently and keeping your experience smooth and hassle-free.
How to Request After-Sales Assistance
Look for products labeled “On-site service and free replacement parts” or “Free replacement parts.”
Navigate to My Orders > Order Details to submit your request
The seller will offer a solution, or you may be entitled to compensation. To monitor your after-sales requests, visit My Commercin > Orders > Refund Requests > After-Sales Services.