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We help ensure a satisfactory resolution for issues related to product quality or other violations of our terms, including refunds or compensation.
You can request a refund if your order hasn’t shipped, is incomplete, or arrives with issues such as defects, incorrect items, or damage.
Eligible buyers can request refunds within 30 or 60 days from the delivery date.
Cancel your order within 2 hours of payment (before shipment) to receive a full and immediate refund.
If you encounter difficulties with your refund, we’ll step in to help mediate and ensure you receive your money back.
*Enterprise and Enterprise Pro buyers qualify for 60-day refund requests.
If your order does not meet agreed terms, go to My Orders > Order Details and apply for a refund.
If the supplier does not respond or no agreement is reached, escalate the case to Marketplace.com to assist in resolving the issue.
Once the case is processed, your refund will be issued
Return defective products locally for free and get a full refund.
Get quick assistance anytime with zero complications.
Speed up your workflow through nearby fulfillment centers.
Receive a complete refund once the return is processed
We prioritize your experience and make sure every transaction is smooth and secure.
Our team is committed to supporting you and resolving any issues quickly.
Look for items that qualify for Hassle-Free Returns.
If the product does not meet the expected quality, go to My Orders > Order Details and submit a refund request.
If the product does not meet the expected quality, go to My Orders > Order Details and submit a refund request.
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