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We help ensure a satisfactory resolution for issues related to product quality or other violations of our terms, including refunds or compensation.
You can request a refund if your order hasn’t shipped, is incomplete, or arrives with issues such as defects, incorrect items, or damage.
Eligible buyers can request refunds within 30 or 60 days from the delivery date.
Cancel your order within 2 hours of payment (before shipment) to receive a full and immediate refund.
If you encounter difficulties with your refund, we’ll step in to help mediate and ensure you receive your money back.
*Enterprise and Enterprise Pro buyers qualify for 60-day refund requests.
If your order does not meet agreed terms, go to My Orders > Order Details and apply for a refund.
If the supplier does not respond or no agreement is reached, escalate the case to Marketplace.com to assist in resolving the issue.
Once the case is processed, your refund will be issued
Return defective products locally for free and get a full refund.
Send back items at no cost within 30 days of delivery
Reduce wait times by returning products to a nearby warehouse
Receive a complete refund once the return is processed
Available for orders under $3,000 and for buyers in select countries, including the U.S., U.K., Canada, Australia, Germany, France, Spain, and more. Review our full terms for eligibility details.
Look for items that qualify for Hassle-Free Returns.
If the product does not meet the expected quality, go to My Orders > Order Details and submit a refund request.
If the product does not meet the expected quality, go to My Orders > Order Details and submit a refund request.
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